Shipping

The Short Version

Shipping is free. Every watch ships fully insured in unmarked packaging, with adult signature required on delivery. Estimated delivery is 3 to 5 business days from when your order ships. U.S. only.

The Full Policy

Where We Ship

Crystal Reserve currently ships within the United States only. International shipping is not available at this time.

We do not ship to P.O. Boxes, APO addresses, or FPO addresses. Adult signature is required on every delivery, and these address types cannot reliably support signature confirmation. If you place an order with one of these as the shipping address, we will reach out to arrange an alternative.

Shipping Cost

Free. Every order ships at no cost to you.

Delivery Estimate

Every watch ships via FedEx. Estimated delivery is 3 to 5 business days from the day your order ships, an honest estimate and not a speed promise. You'll receive tracking information by email as soon as the label is created.

Delivery estimates reflect business days only; weekends and holidays are not included and may add time.

Order Processing

Most orders are prepared for shipment within 1 to 2 business days of payment confirmation. Before any watch ships, we:

• Verify the order details and buyer information
• Photograph and video the watch with serial number visible
• Document the packing process for security
• Generate the shipping label and insurance coverage

You will receive tracking information by email as soon as the label is created.

Insurance

Every shipment is fully insured for the full purchase price of the watch. The insurance is included at no additional cost and is non-negotiable. This is how we protect your investment in transit.

If you choose to ship a watch back to us for any reason and do not use the FedEx label we provide, we cannot guarantee insurance on the return. Always use the label we send you.

Packaging

Watches ship in unmarked, generic packaging with no external branding indicating the contents. The return address is generic. There is nothing on the outside of the package that signals a luxury watch is inside. This is standard practice for high-value shipments and reduces the risk of theft in transit.

Signature Required

Adult signature is required on every delivery. FedEx will not leave the package unattended. If no one is available to sign, FedEx will attempt redelivery or hold the package at a local FedEx location for pickup.

If you know you will not be home, you can use FedEx Delivery Manager (free) to schedule a delivery time, redirect to a FedEx Hold location, or schedule pickup. We recommend setting this up before your watch ships.

Lost, Damaged, or Stolen Shipments

In the unlikely event a shipment is lost, damaged, or stolen in transit, contact us immediately:

Phone: (832) 272-5414
Email: crystalreservetimepieces@gmail.com

Because every shipment is fully insured, you are protected. We will handle the claim with FedEx and ensure you are made whole, either through replacement, refund, or other resolution depending on the circumstances. You will not be left holding the loss.

Tracking

Tracking is sent by email when your label is created. Once your watch is in FedEx's hands, you can monitor its progress directly with the carrier.

If you have any concerns about a shipment, including delays, tracking that hasn't updated, or anything else, reach out and we will follow up with FedEx on your behalf.

Questions

If anything in this policy is unclear, call or email. We would rather have a quick conversation than have you guess.

Phone: (832) 272-5414
Email: crystalreservetimepieces@gmail.com