Returns & Refunds

The Short Version

You have 14 days from the day your watch arrives to return it for a full refund.

If the watch was not as described, I cover return shipping. If you simply changed your mind, you cover it. The watch must come back in the same condition I sent it, with all original packaging and papers, and shipped insured with signature confirmation. Once I receive and inspect it, your refund is issued within 3 to 5 business days.

That's the policy. The full terms are below for clarity.

The Full Policy

Return Window

You may return your watch for a full refund within 14 days of the date it is delivered to you. The clock starts on the delivery date confirmed by the carrier, not the purchase date.

Returns initiated after 14 days will not be accepted.

How to Start a Return

Before shipping anything back, contact me directly:

Phone: (832)272-5414 Email: crystalreservetimepieces@gmail.com

I will confirm your return is approved and provide return shipping instructions. Watches sent back without prior contact may be refused.

Return Shipping

If the watch was misrepresented in the listing or arrived in a condition that does not match what was described, Crystal Reserve covers return shipping. I will provide a prepaid, insured shipping label.

If you are returning the watch for any other reason, including changing your mind, the watch not fitting your wrist, or simply not being what you expected, you are responsible for return shipping. The watch must be shipped fully insured for the full purchase price, with adult signature confirmation required on delivery. This protects both of us.

Condition Requirements

To qualify for a refund, the watch must be returned in the exact condition it was sent. This means:

• All original packaging, including box and outer packaging
• All original papers, warranty cards, and documentation
• All bracelet links, straps, and accessories that shipped with the watch
• No additional wear, scratches, scuffs, or damage of any kind
• No alterations, resizing, or modifications
• All protective stickers and tags still attached if they were present at shipment

I document every watch with photos and video before shipping. Returns are inspected against that documentation upon arrival.

Damaged or Altered Returns

If a returned watch arrives in a different condition than it was sent, Crystal Reserve reserves the right to refuse the return or issue a partial refund reflecting the assessed loss in value. All condition assessments are documented with photos and video, and the documentation is shared with you before any decision is finalized.

If a return is refused, the watch will be shipped back to you at your expense.

Refund Processing

Once I receive your return, the watch is inspected within 1 to 2 business days. Provided everything meets the condition requirements above, your refund is issued within 3 to 5 business days of inspection.

Refunds are issued to the original payment method only. Depending on your bank or card issuer, the refund may take an additional 3 to 10 business days to appear on your statement.

Items Not Eligible for Return

Currently, all watches sold by Crystal Reserve are eligible for return under this policy.

Questions

If anything in this policy is unclear, or you want to talk through your situation before starting a return, call or email. I would rather have a five-minute conversation than have you guess.

Phone: (832)272-5414 Email: crystalreservetimepieces@gmail.com